Predicting Health Plan Member Retention from Satisfaction Surveys: The Moderating Role of Intention and Complaint Voicing
Author:
Publisher
Informa UK Limited
Subject
Marketing,General Health Professions
Link
http://www.tandfonline.com/doi/pdf/10.1080/07359680802135757
Reference47 articles.
1. The Antecedents and Consequences of Customer Satisfaction for Firms
2. What Drives Customer Loyalty with Complaint Resolution?
3. Patient Satisfaction and Service Quality in the Formation of Customers' Future Purchase Intentions in Competitive Health Service Settings
4. Consumer Response to Unsatisfactory Purchases: A Survey of Perceiving Defects, Voicing Complaints, and Obtaining Redress
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