Online Chat Reference: Question Type and the Implication for Staffing in a Large Academic Library
Author:
Affiliation:
1. Research & Instructional Services, Allyn and Betty Taylor Library, Western University, London, Ontario, Canada
2. C.B. “Bud” Johnston Library, Western University, London, Ontario, Canada
Publisher
Informa UK Limited
Subject
Library and Information Sciences
Link
https://www.tandfonline.com/doi/pdf/10.1080/02763877.2018.1515688
Reference14 articles.
1. Digging deeper into virtual reference transcripts
2. Where Do We Go from Here? Informing Academic Library Staffing through Reference Transaction Analysis
3. Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library
4. Evaluating the Use of Paraprofessionals at the Reference Desk 27
5. Measuring Referrals: The Use of Paraprofessionals at the Reference Desk
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