Is adopting artificial intelligence in libraries urgency or a buzzword? A systematic literature review

Abstract

This study aims to investigate the implementation of artificial intelligence (AI) in libraries from 2011 to 2020. This study uses PRISMA guidelines to perform a systematic literature review (SLR). The articles were obtained mainly from the SCOPUS database, with Google Scholar as the supporting database. AI can easily be adopted in libraries, especially for technical services such as classification and cataloguing, library management such as staffing and decision-making, library services such as referencing and information service, and for information literacy. Successful AI adoption is, however, still debatable, because there are many requirements that need to be met, so that it can be inclusively adopted in libraries. There is a lack of research on the application of AI in libraries, especially in the context of its actual implementation. The results of this study offer insights on the implementation of AI in library support services.