Reaching Additional Users with Proactive Chat
Author:
Affiliation:
1. Reference Services Coordinator, Bowling Green State University, Bowling Green, OH
2. Reference & Instruction Librarian, Bowling Green State University, Bowling Green, OH
Publisher
Informa UK Limited
Subject
Library and Information Sciences
Link
https://www.tandfonline.com/doi/pdf/10.1080/02763877.2017.1352556
Reference10 articles.
1. Are reference pop-up widgets welcome or annoying? A usability study
2. Standing By to Help: Transforming Online Reference with a Proactive Chat System
3. Digital reference access points: an analysis of usage
4. Can Student Assistants Effectively Provide Chat Reference Services? Student Transcripts vs. Librarian Transcripts
5. Changes in Reference Question Complexity Following the Implementation of a Proactive Chat System: Implications for Practice
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