Key strategies to improve systems for managing patient complaints within health facilities – what can we learn from the existing literature?
Author:
Affiliation:
1. Nuffield Centre for International Health and Development, University of Leeds, Leeds, UK
2. Nossal Institute for Global Health, Melbourne School of Population and Global Health, University of Melbourne, Melbourne, Australia
Funder
Medical Research Council
joint MRC/ESRC/Wellcome/DFID health systems research initiative
Publisher
Informa UK Limited
Subject
Public Health, Environmental and Occupational Health,Health Policy
Link
https://www.tandfonline.com/doi/pdf/10.1080/16549716.2018.1458938
Reference119 articles.
1. Structured Caregiver Feedback Enhances Engagement and Impact of Mobile Health Support: A Randomized Trial in a Lower-Middle-Income Country
2. The use of patient complaints to drive quality improvement: an exploratory study in Taiwan
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