Dealing with Service Failures and Complaints on Social Media: The Role of Online Social Support in China
Author:
Affiliation:
1. School of Business Administration, Southwestern University of Finance and Economics, Chengdu, China
2. Business School, Henan University of Engineering, Zhengzhou, China
Funder
Youth Foundation for Humanities and Social Sciences of the Ministry of Education of China
Publisher
Informa UK Limited
Subject
Sociology and Political Science,Social Sciences (miscellaneous)
Link
https://www.tandfonline.com/doi/pdf/10.1080/01488376.2023.2276124
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3. Reasoned action in the service of goal pursuit.
4. The effects of rewards and proactive personality on turnover intentions and meaning of work in hotel businesses
5. Proactive Personality and Creative Behavior: Examining the Role of Thriving at Work and High-Involvement HR Practices
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