Hai Di Lao Hot Pot: From Employee Stimulation to Service Innovation
Author:
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management,Linguistics and Language,Language and Linguistics,Cultural Studies
Link
http://www.tandfonline.com/doi/pdf/10.1080/10256018808623883
Reference24 articles.
1. Tourist satisfaction: A view from a mixed international guided package tour
2. Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector
3. SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality
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