The effects of café servicescape on employee job satisfaction-centered on social interaction, job experience and emotional experience: A study in Vietnam-Reference-Cited by-同舟云学术

The effects of café servicescape on employee job satisfaction-centered on social interaction, job experience and emotional experience: A study in Vietnam

Published:2022-02-01 Issue:2 Volume:21 Page:197-225
ISSN:1533-2845
Container-title:Journal of Human Resources in Hospitality & Tourism
language:en
Short-container-title:Journal of Human Resources in Hospitality & Tourism

Author:

Tran Xuan Quynh¹^ORCID,Dang Van My²,Tournois Nadine³

Affiliation:

1. Faculty of E-commerce, University of Economics, The University of Danang, Danang, Vietnam

2. University of Finance and Marketing, Vietnam

3. IAE Nice – Graduate School of Management, University of Côte d’Azur, Côte d’Azur, France

Publisher

Informa UK Limited

Subject

Organizational Behavior and Human Resource Management,Tourism, Leisure and Hospitality Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/15332845.2022.2031607

Reference113 articles.

1. The impact of personal and functional aspects of restaurant employee service behaviour on customer satisfaction

2. Make it delightful: Customers' experience, satisfaction and loyalty in Malaysian theme parks

3. Structural equation modeling in practice: A review and recommended two-step approach.

4. Using Job Satisfaction and Pride as Internal-marketing Tools

5. Emotional Labor in Service Roles: The Influence of Identity

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