A Student-centred Conceptual Model of Service Quality in Higher Education-Reference-Cited by-同舟云学术

A Student-centred Conceptual Model of Service Quality in Higher Education

Published:2003-04 Issue:1 Volume:9 Page:69-85
ISSN:1353-8322
Container-title:Quality in Higher Education
language:en
Short-container-title:Quality in Higher Education

Author:

Clewes Debbie

Publisher

Informa UK Limited

Subject

Education

Link

http://www.tandfonline.com/doi/pdf/10.1080/13538320308163

Reference54 articles.

1. Measuring customer satisfaction in higher education

2. CARUANA, A. and MONEY, A. 'Service quality and satisfaction-the mediating role of value'. Proceedings of the Academy of Marketing Conference. July. pp.157–167. Manchester: Manchester Metropolitan University.

3. Measuring Service Quality: A Reexamination and Extension

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