A Collaborative Model for Customer Retention on User Service Experience

Author:

Singh Pushpa,Agrawal Vishwas

Publisher

Springer Singapore

Reference24 articles.

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2. Jain, S.C.: CRM shifts the paradigm. J. Strateg. Mark. 13(4), 275–291 (2005)

3. Sanchez, J.G.: Customer relationship marketing: building customer relationships for enduring profits in a wired economy. Research Paper. Atthapholj. net (2003)

4. IPC E-Business and Supply Chain Committee (2000). The Myths of E-commerce (2000). http://www.ipc.org/4.0_Knowledge/4.1_Standards/E-CommerceWhitePaper.pdf . Accessed 12 Feb 2018

5. Arab, F., Selamat, H., Ibrahim, S., Zamani, M.: A survey of success factors for CRM. In: Proceedings of the World Congress on Engineering and Computer Science, vol. 2, pp. 20–22 (2010, October)

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