Administrative Support System

Abstract

AbstractAdministrative support provided to teachers, learners, and staff is critical for ensuring the quality of the teaching and learning experience in open, distance, and digital education (ODDE). Having been seen for a long time as a peripheral function, administrative support is now recognized as playing a decisive role in suppressing student dropout, improving teaching effectiveness, and promoting learning success. This chapter examines in detail how administrative support systems are organized and should be redesigned to efficiently assist stakeholders. This analysis is conducted in the framework of the ongoing digital transformation process of higher education institutions (HEIs). Reference models for implementing digital learning innovation are described and analyzed. The chapter proposes that administrative student support in ODDE should not be organized as a separate autonomous structure. It is argued that in such complex and unstable innovation-driven institutional environments, the learner, faculty, and staff administrative support system should be designed as a hub of resources and services operating within an open and flexible learning ecosystem. It is suggested that multidisciplinary teams are set across the HEIs to collaboratively design, deliver, and support ODDE provision. Administrative staff professional development is also suggested to be reorganized in this innovative framework.