Role of Robotic Process Automation in Enhancing Customer Satisfaction in E-commerce Through E-mail Automation

Author:

James Shamini,Karthik S.,Thomas Binu,Pathak Nitish

Publisher

Springer Nature Singapore

Reference22 articles.

1. Lee J, Lee M, Kim K (2018) Impact of robotic process automation on business process outsourcing: a knowledge-based view. J Bus Res 91:428–436

2. Aguirre S, Rodriguez A (2017) Automation of a business process using robotic process automation (RPA): a case study. 2:65–71

3. Choi D, Hind R (2021) Candidate digital tasks selection methodology for automation with robotic process automation

4. Akshay PN, Kalagi N, Shetty D, Ramalingam HM (2020) E-mail client automation with RPA

5. Wang D, Chen S, Zhao X, Li X (2018) Understanding the impact of robotic process automation on business processes: a case study in the financial sector. Inform Syst Front 20(4):799–814

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