Automation of a Business Process Using Robotic Process Automation (RPA): A Case Study

Author:

Aguirre Santiago,Rodriguez Alejandro

Publisher

Springer International Publishing

Reference11 articles.

1. Lacity, M., Willcoks, L.: What knowledge workers stand to gain from automation. Harvard Bus. Rev. (2015). https://hbr.org/2015/06/whatknowledge-workers-stand-to-gain-from-automation

2. Lacity, M., Willcocks, L.: Robotic process automation at telefónica O2. MIS Q. Executive 15, 21–35 (2016)

3. Asatiani, A., Penttinen, E.: Turning robotic process automation into commercial success – case OpusCapita. J. Inf. Technol. Teach. Cases 6, 67–74 (2016)

4. Fung, H.P.: Criteria, use cases and effects of information technology process automation (ITPA). Adv. Robot. Autom. 3, 1–11 (2014)

5. Willcocks, L., Lacity, M.: Service Automation: Robots and the Future of Work. Steeve Brokes Publishing, Warwickshire (2016)

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