Diving into the technology: a systematic literature review on strategic use of chatbots in hospitality service encounters
Author:
Publisher
Springer Science and Business Media LLC
Subject
Strategy and Management,Business, Management and Accounting (miscellaneous)
Link
https://link.springer.com/content/pdf/10.1007/s11301-023-00388-8.pdf
Reference119 articles.
1. Abro AA, Talpur MS, Jumani AK (2022) Natural language processing challenges and issues: a literature review. Gazi Univ J Sci. https://doi.org/10.35378/gujs.10325177
2. Adamopoulou E, Moussiades L (2020). An overview of chatbot technology. In: IFIP Advances in information and communication technology, pp 373–383. https://doi.org/10.1007/978-3-030-49186-4_31
3. Ahmed M, Ansari MD, Singh N, Gunjan VK, Santhosh KrishnaKhan BVM (2022) Rating-based recommender system based on textual reviews using IoT smart devices. Mob Inf Syst 2022:1–18. https://doi.org/10.1155/2022/2854741
4. Al-Adwan AS, Li N, Al-Adwan A, Abbasi GA, Albelbis NA, Habibi A (2023) Extending the technology acceptance model (TAM) to predict university students’ intentions to use metaverse-based learning platforms. Educ Inf Technol 28(11):15381–15413. https://doi.org/10.1007/S10639-023-11816-3
5. Almansor EH, Hussain FK (2019) Survey on intelligent chatbots: state-of-the-art and future research directions. Adv Intell Syst Comput. https://doi.org/10.1007/978-3-030-22354-0_47
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