Optimal baggage sorting rule to reduce waiting time in baggage claim-Reference-Cited by-同舟云学术

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Optimal baggage sorting rule to reduce waiting time in baggage claim

Published:2017-09-29 Issue:2 Volume:12 Page:435-451
ISSN:1862-8516
Container-title:Service Business
language:en
Short-container-title:Serv Bus

Author:

Kim Changhee,Yang Hongsuk^ORCID,Kim Soo Wook

Funder

Institute of Management Research at Seoul National University

Publisher

Springer Science and Business Media LLC

Subject

Strategy and Management,Business and International Management

Link

http://link.springer.com/article/10.1007/s11628-017-0350-9/fulltext.html

Reference40 articles.

1. An M, Noh Y (2009) Airline customer satisfaction and loyalty: impact of in-flight service quality. Serv Bus 3(3):293–307

2. Bejou D, Edvardsson BO, Rakowski JP (1996) A critical incident approach to examining the effects of service failures on customer relationships: the case of Swedish and US airlines. J Travel Res 35(1):35–40

3. Bielen F, Demoulin N (2007) Waiting time influence on the satisfaction-loyalty relationship in services. Manag Serv Qual 17(2):174–193

4. Black G, Vyatkin V (2010) Intelligent component-based automation of baggage handling systems with IEC 61499. IEEE Trans Autom Sci Eng 7(2):337–351

5. Butcher K, Kayani A (2008) Waiting for service: modelling the effectiveness of service interventions. Serv Bus 2(2):153–165

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Predicting delays in service operations;Service Business;2021-10-24

2. Functional efficiency in airport terminals: A review on Overall and Stratified Service Quality;Journal of Air Transport Management;2020-08

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