When customers want to become frontline employees: an exploratory study of decision factors and motivation types

Author:

Wang Chen-YaORCID,Guchait Priyanko,Chiang Cheng-Hsin,Weng Wan-Ting

Publisher

Springer Science and Business Media LLC

Subject

Strategy and Management,Business and International Management

Reference142 articles.

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3. Arnold E (2005) Managing human resources to improve employee retention. Health Care Manag 24:132–140

4. Asree S, Zain M, Razalli MR (2009) Influence of leadership competency and organizational culture on responsiveness and performance of firms. Int J Contemp Hosp Manag 22:500–516

5. Babakus E, Yavas U, Karatepe OM (2008) The effects of job demands, job resources and intrinsic motivation on emotional exhaustion and turnover intentions: a study in the Turkish hotel industry. Int J Hosp Tour Admin 9:384–404

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