Customer satisfaction with electronic public services: An 18 years of systematic literature review
Author:
Publisher
Springer Science and Business Media LLC
Subject
Marketing,Economics and Econometrics
Link
https://link.springer.com/content/pdf/10.1007/s12208-022-00350-6.pdf
Reference50 articles.
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3. Antman, E. M., Lau, J., Kupelnick, B., Mosteller, F., & Chalmers, T. C. (1992). A comparison of results of meta-analyses of randomized control trials and recommendations of clinical experts. Treatments for myocardial infarction. Jama, 268(2), 240–248.
4. Arca, J. M., De Elizagarate Gutiérrez, V., & Egiguren, I. L. (2017). An approach to market orientation in the basic units of public action. International Review on Public and Nonprofit Marketing, 14(4), 409–426. https://doi.org/10.1007/s12208-017-0180-4
5. Bouzas-Lorenzo, R. (2010). Public sector marketing, political science and the science of public administration: The evolution of a transdisciplinary dialogue. International Review on Public and Nonprofit Marketing, 7(2), 113–125. https://doi.org/10.1007/s12208-010-0057-2
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