A Conceptual Model for Measuring the Service Quality of Shared Services Organizations
Author:
Publisher
Springer Fachmedien Wiesbaden
Link
http://link.springer.com/content/pdf/10.1007/978-3-658-00373-9_13
Reference64 articles.
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5. BOULDING, W./KARLA, A./STAELIN, R./ZEITHAML, V. (1993): A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions, in: Journal of Marketing Research, Vol. 30 (1993), February, p. 7–27.
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