Design of online survey system with an advanced IPA discrimination index for customer satisfaction assessment

Author:

Liu Hsiang-Chuan,Jeng Bai-Cheng,Mai Yi-Ting,Jheng Yu-Du,Lin Hao-Tung

Publisher

Springer Science and Business Media LLC

Subject

Human-Computer Interaction,Economics, Econometrics and Finance (miscellaneous)

Reference51 articles.

Cited by 7 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

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3. Investigating the importance and cognitive satisfaction attributes of service quality in restaurant business - a case study of TASTy steakhouse in Taiwan;Journal of Foodservice Business Research;2020-04-10

4. Improving personnel selection by combining the minimal variance OWA operator and IPA;Journal of Intelligent & Fuzzy Systems;2018-12-24

5. The determinants of online customer ratings: a combined domain ontology and topic text analytics approach;Electronic Commerce Research;2016-10-19

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