The “Sensitive” Markovian queueing system and its application for a call center problem
Author:
Funder
TUBITAK
Publisher
Springer Science and Business Media LLC
Subject
Management Science and Operations Research,General Decision Sciences
Link
http://link.springer.com/content/pdf/10.1007/s10479-018-2802-6.pdf
Reference22 articles.
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3. Altıok, T. (1997). Performance analysis of manufacturing systems. New York, NY: Springer.
4. Armony, M., Plambeck, E., & Seshardi, S. (2009a). Sensitivity of optimal capacity to customer impatience in an unobservable M/M/S queue (Why you shouldn’t shout at the DMV). Manufacturing & Service Operations Management, 11(1), 19–32.
5. Armony, M., Shimkin, N., & Whitt, W. (2009b). The impact of delay announcements in many-server queues with abandonment. Operations Research, 57(1), 66–81.
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