Funder
Tükiye Bilimsel ve Teknolojik Araştirma Kurumu
Publisher
Springer Science and Business Media LLC
Subject
Industrial and Manufacturing Engineering,Management Science and Operations Research
Reference20 articles.
1. Akşin Z, Ata B, Emadi SM, Su C (2017) Impact of delay announcements in call centers: an empirical approach. Oper Res 65(1):242–265
2. Altıok T (1997) Performance analysis of manufacturing systems. Springer, New York
3. Armony M, Maglaras C (2004a) Contact centers with a call-back option and real-time delay information. Oper Res 52(4):527–545
4. Armony M, Maglaras C (2004b) On customer contact centers with a call-back option: customer decisions, routing rules, and system design. Oper Res 52(2):271–292
5. Ata B, Peng X (2017) An optimal callback policy for general arrival processes: a pathwise analysis. working paper, https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2947368