Consumer complaints associated with food quality
Author:
Publisher
Springer Science and Business Media LLC
Subject
Agronomy and Crop Science,Food Animals,Food Science,Biotechnology
Link
https://link.springer.com/content/pdf/10.1007/s00003-022-01402-z.pdf
Reference77 articles.
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2. Bleuel B (1990) Customer dissatisfaction and the zone of uncertainty. J Serv Mark 4(1):49–52. https://doi.org/10.1108/EUM0000000002504
3. Borgianni Y, Rotini F (2015) Towards the fine-tuning of a predictive Kano model for supporting product and service design. Total Qual Manage Bus 26(3–4):263–283. https://doi.org/10.1080/14783363.2013.791119
4. Bui M, Krishen AS, Bates K (2011) Modeling regret effects on consumer post-purchase decisions. Eur J Mark 45(7/8):1068–1090. https://doi.org/10.1108/03090561111137615
5. Calvo-Porral C, Lévy-Mangin J-P (2017) Specialty food retailing: examining the role of products’ perceived quality. Br Food J 119(7):1511–1524. https://doi.org/10.1108/BFJ-11-2016-0567
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