The Language of Compassion: A Few Lessons from Michigan Lawyers on How to Communicate Compassionately with Personal Injury Clients

Abstract

AbstractThough judges and lawyers encourage claimants to settle disputes out of courts, lawyers may struggle managing out-of-court dispute resolution processes. Some of the dispute management struggles are related to emotions of clients. One of the reasons why it may be difficult to manage a client’s emotions is because out-of-court disputes require a different communication skillset from lawyers. The following note features some advice for law students on how to incorporate compassionate communication methods in personal injury disputes. Personal injury disputes may be emotionally challenging for clients. Such challenges may manifest in communication issues and prolonged suffering of clients. Yet, both students and academics may dismiss the importance of soft-skill development in due course of legal education. As lawyer-socialization institutions, law schools have a duty to foster skills that are necessary to successfully assist clients in emotionally challenging disputes. This contribution discusses the notion of human suffering and compassion-based counselling scholarship in relation to personal injury disputes. The paper advocates for normalizing emotions in personal injury disputes, and through testimonials of Michigan lawyers, presents real life examples of how lawyers can communicate compassionately with their clients. Law students can benefit from learning about real-life examples of communication patterns between lawyers and clients to have better conversations with their clients.