E-commerce web site loyalty: A cross cultural comparison

Author:

Chen Jengchung Victor,Yen David C.,Pornpriphet Wannasri,Widjaja Andree E.

Publisher

Springer Science and Business Media LLC

Subject

Computer Networks and Communications,Information Systems,Theoretical Computer Science,Software

Reference56 articles.

1. Anderson, R. E., & Srinivasan, S. S. (2003). E-satisfaction and e-loyalty: A contingency framework. Psychology & Marketing, 20(2), 123–138.

2. Brown, I., & Jayakody, R. (2008). B2C e-commerce success: A test and validation of a revised conceptual model. Electronic Journal Information Systems Evaluation, 11(3), 167–184.

3. Carlson, J., & Sinnappan, S. A framework for modelling the determinants of e-loyalty in business-to-consumer internet commerce. In 14th Australasian Conference on Information Systems, Perth, Australia, 2003 pp. Paper 31.

4. Chang, H. H., & Chen, S. W. (2008). The impact of customer interface quality, satisfaction and switching costs on e-loyalty: Internet experience as a moderator. Computers in Human Behavior, 24(6), 2927–2944.

5. Chang, H. H., & Chen, S. W. (2009). Consumer perception of interface quality, security, and loyalty in electronic commerce. Information and Management, 46(7), 411–417.

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