Effect of financial overcompensation on consumer trust after e-commerce service failures: evidence from event-related potentials
Author:
Funder
National Natural Science Foundation of China
Publisher
Springer Science and Business Media LLC
Subject
General Psychology
Link
https://link.springer.com/content/pdf/10.1007/s12144-023-05500-5.pdf
Reference61 articles.
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2. Bansal, G., & Zahedi, F. M. (2015). Trust violation and repair: The information privacy perspective. Decision Support Systems, 71, 62–77. https://doi.org/10.1016/j.dss.2015.01.009
3. Bhattacherjee, A. (2001). An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems, 32(2), 201–214. https://doi.org/10.1016/S0167-9236(01)00111-7
4. Bozic, B. (2017). Consumer trust repair: A critical literature review. European Management Journal, 35(4), 538–547. https://doi.org/10.1016/j.emj.2017.02.007
5. Bozic, B., & Kuppelwieser, V. G. (2019). Customer trust recovery: An alternative explanation. Journal of Retailing and Consumer Services, 49, 208–218. https://doi.org/10.1016/j.jretconser.2019.04.002
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