Call centers with a postponed callback offer
Author:
Publisher
Springer Science and Business Media LLC
Subject
Management Science and Operations Research,Business, Management and Accounting (miscellaneous)
Link
http://link.springer.com/article/10.1007/s00291-017-0487-x/fulltext.html
Reference32 articles.
1. Akşin OZ, Armony M, Mehrotra V (2007) The modern call-center: a multi-disciplinary perspective on operations management research. Prod Oper Manag 16(6):665–688
2. Armony M, Maglaras C (2004) Contact centers with a call-back option and real-time delay information. Oper Res 52(4):527–545
3. Armony M, Maglaras C (2004) On customer contact centers with a call-back option: customer decisions, routing rules, and system design. Oper Res 52(2):271–292
4. Bailey ED, Sweeney T (2003) Considerations in establishing emergency medical services response time goals. Prehosp Emerg Care 7(3):397–399
5. Bassamboo A, Randhawa RS, Van Mieghem JA (2010) Optimal flexibility configurations in newsvendor networks: going beyond chaining and pairing. Manag Sci 56(8):1285–1303
Cited by 5 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. How Does Queueing Information in Pre-Sales Call Centers Affect Customer Repurchase Behavior;Asia-Pacific Journal of Operational Research;2024-04-22
2. A Practice-Oriented Overview of Call Center Workforce Planning;Stochastic Systems;2023-12
3. Multiserver call center retrial queue under Bernoulli vacation schedule with two-way communication and orbital search;Telecommunication Systems;2023-07-04
4. A dynamic prioritization policy for the callback option in a call center;Flexible Services and Manufacturing Journal;2021-03-31
5. Transient analysis of a Markovian queue with deterministic rejection;Operations Research Letters;2019-09
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3