Hospital service quality evaluation: an integrated model based on Pythagorean fuzzy AHP and fuzzy TOPSIS
Author:
Publisher
Springer Science and Business Media LLC
Subject
Geometry and Topology,Theoretical Computer Science,Software
Link
http://link.springer.com/content/pdf/10.1007/s00500-019-04084-2.pdf
Reference47 articles.
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3. Aktas A, Cebi S, Temiz I (2015) A new evaluation model for service quality of health care systems based on AHP and information axiom. J Intell Fuzzy Syst 28(3):1009–1021
4. Ali M, Raza SA (2017) Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model. Total Qual Manag Bus Excell 28(5–6):559–577
5. Altuntas S, Dereli T, Yilmaz MK (2012) Multi-criteria decision-making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: a case study from Turkey. Total Qual Manag Bus Excell 23(11–12):1379–1395
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