Matched Queues with Flexible and Impatient Customers
Author:
Funder
National Natural Science Foundation of China
Publisher
Springer Science and Business Media LLC
Subject
General Mathematics,Statistics and Probability
Link
https://link.springer.com/content/pdf/10.1007/s11009-023-09980-7.pdf
Reference51 articles.
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4. Ahghari M, Balcioĝlu B (2009) Benefits of cross-training in a skill-based routing contact center with priority queues and impatient customers. IIE Trans 41(6):524–536
5. Arapostathis A, Pang G (2018) Infinite-horizon average optimality of the n-network in the Halfin-Whitt regime. Math Oper Res 43(3):838–855
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