Enhancing Usability of Appointment Reminders: Qualitative Interviews of Patients Receiving Care in the Veterans Health Administration
Author:
Funder
U.S. Department of Veterans Affairs
Publisher
Springer Science and Business Media LLC
Subject
Internal Medicine
Link
https://link.springer.com/content/pdf/10.1007/s11606-020-06183-5.pdf
Reference25 articles.
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2. Hwang AS, Atlas SJ, Cronin P, et al. Appointment “no-shows” are an independent predictor of subsequent quality of care and resource utilization outcomes. J Gen Intern Med. 2015;30(10):1426-1433. https://doi.org/10.1007/s11606-015-3252-3.
3. Nelson EA, Maruish ME, Axler JL. Effects of discharge planning and compliance with outpatient appointments on readmission rates. Psychiatr Serv 2000;51(7):885-889. https://doi.org/10.1176/appi.ps.51.7.885.
4. Sparr LF, Moffitt MC, Ward MF. Missed psychiatric appointments: who returns and who stays away. Am J Psychiatry. 1993;150(5):801-805. https://doi.org/10.1176/ajp.150.5.801.
5. Audit of Veterans Health Administration’s Efforts to Reduce Unused Outpatient Appointments. VA Office of Inspector General; 2008.
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