Channel Choice in the G2B Context: Towards a Research Agenda

Author:

van den Boer Yvon,Pieterson Willem,Arendsen Rex

Publisher

Springer Berlin Heidelberg

Reference43 articles.

1. Arendsen, R., Van Engers, T.V., TeVelde, R.: An Empirical Study on Business-to- Government Data Exchange Strategies to Reduce the Administrative Costs for Businesses. In: Project E-Society: Building Bricks, 6th IFIP Conference on e-Commerce, e-Business and e-Government, vol. 226, pp. 311–323. Springer, Boston (2006)

2. Lecture Notes in Computer Science;J. Jansen,2010

3. European Commission: The European eGovernment Action Plan 2011-2015: Harnessing ICT to promote smart, sustainable & innovative Government. European Commission, Brussels (2010)

4. van de Wijngaert, L., Pieterson, W., Jansen, J., van Dijk, J.: Kanaalkeuze en bronkeuze van ondernemers in de publieke context en de rol van Antwoord© voor bedrijven daarin. Universiteit Twente, Enschede (2010)

5. Pieterson, W., Ebbers, W.: The use of service channels by citizens in the Netherlands: Implications for multi-channel management. International Review of Administrative Sciences 74, 95–110 (2008)

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