Author:
Jansen Jurjen,van de Wijngaert Lidwien,Pieterson Willem
Publisher
Springer Berlin Heidelberg
Reference27 articles.
1. Pieterson, W.: Channel Choice; Citizens’ Channel Behavior and Public Service Channel Strategy. Faculty of Behavioural Sciences, PhD. University of Twente, Enschede, 302 (2009)
2. Pieterson, W., Ebbers, W.: The Use of Service Channels by Citizens in the Netherlands: Implications for Multi-Channel Management. International Review of Administrative Sciences 74 (2008)
3. Reddick, C.G.: Citizen-Initiated Contacts with Government: Comparing Phones and Websites. Journal of E-Government 2, 27–53 (2005)
4. Reddick, C.G.: Citizen Interaction with E-Government: From the Streets to Servers? Government Information Quarterly 22, 38–57 (2005)
5. Thomas, J.C., Streib, G.: The New Face of Government: Citizen-Initiated Contacts in the Era of E-Government. Journal of Public Administration Research and Theory 13, 83 (2003)
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