Identifying Critical Success Factors for Adopting CRM in Small: A Framework for Small and Medium Enterprises-Reference-Cited by-同舟云学术

Identifying Critical Success Factors for Adopting CRM in Small: A Framework for Small and Medium Enterprises

Published:2012 Issue: Volume: Page:1-15
ISSN:1860-949X
Container-title:Software Engineering Research, Management and Applications 2012
language:
Short-container-title:

Author:

Garcia I.,Pacheco C.,Martinez A.

Publisher

Springer Berlin Heidelberg

Link

http://link.springer.com/content/pdf/10.1007/978-3-642-30460-6_1.pdf

Reference77 articles.

1. Achuama, P., Usoro, A.: Dancing with Stars: CRM and SMEs in Developing Countries. In: Proc. of the First International Business Conference, Dearborn, Detroit Metro, August 7-9 (2008)

2. Ali, M., Brooks, L., Alshawi, S., Papazafeiropoulou, A.: Cultural Dimensions and CRM Systems Implications: A Preliminary Framework. In: Proc. of the 12th Americas Conference on Information Systems, AMCIS 2006, Acapulco, Mexico (August 2006)

3. Almotairi, M.: Evaluation of the Implementation of CRM in Developing Countries. Doctoral Thesis. Brunel University - Brunel Business School, UK (2008)

4. Alonso-Mendo, F., Fitzgerald, G.: A multidimensional framework for SME e-business progression. Journal of Enterprise Information Management 18(6), 678–696 (2005)

5. Alt, R., Puschmann, T.: Successful Practices in Customer Relationship Management. In: Proc. of the 37th Hawaii International Conference on System Science, HICSS 2004, pp. 70–78. IEEE Computer Society (2004)

Cited by 4 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Impact of electronic customer relationship management on competitive advantage: Mediating role of customer satisfaction in EgyptAir;Problems and Perspectives in Management;2024-08-01

2. An Enriched Framework for CRM Success Factors Outlining Data Analytics Capabilities’ Dimension;The Importance of New Technologies and Entrepreneurship in Business Development: In The Context of Economic Diversity in Developing Countries;2021

3. Experience from Attempts to Implement an e-CRM System in an e-Commerce Micro Enterprise;Lecture Notes in Business Information Processing;2021

4. Unleashing the Power of mCRM: Investigating Antecedents of Mobile CRM Values from Managers’ Viewpoint;International Journal of Human–Computer Interaction;2016-06-16