Improving IT Service Desk and Service Management Processes in Finnish Tax Administration: A Case Study on Service Engineering-Reference-Cited by-同舟云学术

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Improving IT Service Desk and Service Management Processes in Finnish Tax Administration: A Case Study on Service Engineering

Published:2012 Issue: Volume: Page:218-232
ISSN:0302-9743
Container-title:Product-Focused Software Process Improvement
language:
Short-container-title:

Author:

Jäntti Marko

Publisher

Springer Berlin Heidelberg

Link

http://link.springer.com/content/pdf/10.1007/978-3-642-31063-8_17.pdf

Reference32 articles.

1. Office of Government Commerce: ITIL Service Strategy. The Stationary Office, UK (2007)

2. Office of Government Commerce: ITIL Continual Service Improvement. The Stationary Office, UK (2007)

3. OGC: ITIL Service Support. The Stationary Office, UK (2002)

4. Cabinet Office: ITIL Service Strategy. The Stationary Office, UK (2011)

5. COBIT 4.1: Control Objectives for Information and related Technology: COBIT 4.1. IT Governance Institute (2007)

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