Next Best Step and Expert Recommendation for Collaborative Processes in IT Service Management-Reference-Cited by-同舟云学术

Next Best Step and Expert Recommendation for Collaborative Processes in IT Service Management

Published:2011 Issue: Volume: Page:50-61
ISSN:0302-9743
Container-title:Lecture Notes in Computer Science
language:
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Author:

Motahari-Nezhad Hamid Reza,Bartolini Claudio

Publisher

Springer Berlin Heidelberg

Link

http://link.springer.com/content/pdf/10.1007/978-3-642-23059-2_7

Reference16 articles.

1. Motahari-Nezhad, H.R., Bartolini, C., Graupner, S., Singhal, S., Spence, S.: IT Support Conversation Manager: A Conversation- Centered Approach and Tool for Managing Best Practice IT Processes. In: The Proc. of 14th IEEE EDOC (EDOC 2010) (October 25-29, 2010)

2. Motahari-Nezhad, H.R., Saint-Paul, R., Benatallah, B., Casati, F.: Protocol Discovery from Imperfect Service Interaction Logs. In: ICDE 2007, pp. 1405–1409 (2007)

3. Van der Aalst, W.M.P., Van Dongen, B.F., Herbst, J., Maruster, L., Schimm, G., Weijters, A.J.: Workflow mining: a survey of issues and approaches. Data Knowl. Eng. 47(2), 237–267 (2003)

4. Lecture Notes in Computer Science;H. Schonenberg,2008

5. Lecture Notes in Computer Science;C. Dorn,2010

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