Service Analytics: Leveraging Data Across Enterprise Boundaries for Competitive Advantage-Reference-Cited by-同舟云学术

Service Analytics: Leveraging Data Across Enterprise Boundaries for Competitive Advantage

Published:2012 Issue: Volume: Page:139-149
ISSN:
Container-title:Globalization of Professional Services
language:
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Author:

Fromm Hansjörg,Habryn François,Satzger Gerhard

Publisher

Springer Berlin Heidelberg

Link

http://link.springer.com/content/pdf/10.1007/978-3-642-29181-4_13.pdf

Reference26 articles.

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3. Davenport TH, Harris JG (2007) Competing on analytics: the new science of winning. Harvard Business School Press, Boston, MA

4. Engelhardt WH, Kleinaltenkamp M, Reckenfelderbäumer M (1993) Leistungsbündel als Absatzobjekte – Ein Ansatz zur Überwindung der Dichotomie von Sach- und Dienstleistungsobjekten. Zeitschrift für betriebswirtschaftliche Forschung 45(5):395–426

5. Habryn F, Blau B, Satzger G, Kölmel B (2010) Towards a model for measuring customer intimacy in B2B services. In: Morin JH, Ralyté J, Snene M (eds) Exploring services science. Springer, Berlin

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