Meeting business objectives through adaptive information and communications technology

Author:

Di Vitantonio G.,Legh-Smith J.,Millar W.,Wilkinson M.

Publisher

Springer Science and Business Media LLC

Subject

Electrical and Electronic Engineering,Computer Networks and Communications

Reference15 articles.

1. Woollard K and France P (Eds): ’Next generation services and intelligence’, Special Edition, BT Technol J, 23, No 1 (January 2005).

2. Wilkinson M: ’Designing an ‘adaptive’ enterprise architecture’, BT Technol J, 24, No 4, pp 81–92 (October 2006).

3. Millar W and Audisio T: ’The BT HP alliance — integrated service delivery’, BT Technol J, 24, No 4, pp 11–20 (October 2006).

4. Wittgreffe J et al: ’End-to-end service level agreements for complex ICT solutions’, BT Technol J, 24, No 4, pp 31–46 (October 2006).

5. Kaplan R and Norton D: ’The balanced scorecard — measures that drive performance’, Harvard Business Review (January–February 1992).

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