How to Outperform Airport Quality of Service: Qualitative and Quantitative Data Analysis Extracted from Airport Passengers Using Grounded Theory (GT) and Structural Equation Modeling (SEM)
Author:
Publisher
Springer Science and Business Media LLC
Subject
Geotechnical Engineering and Engineering Geology,Civil and Structural Engineering
Link
https://link.springer.com/content/pdf/10.1007/s40996-023-01144-4.pdf
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3. Allen J, Bellizzi MG, Eboli L, Forciniti C, Mazzulla G (2020) Latent factors on the assessment of service quality in an Italian peripheral airport. Transp Res Procedia 47:91–98. https://doi.org/10.1016/J.TRPRO.2020.03.083
4. Allen J, Bellizzi MG, Eboli L, Forciniti C, Mazzulla G (2021) Identifying strategies for improving airport services: introduction of the Gap-IPA to an Italian airport case study. Transp Lett 13(3):243–253. https://doi.org/10.1080/19427867.2020.1861506
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