Two Cooks Spoil the Broth: Destructive Outcomes of Supervisor and Customer Mistreatment in Mediating-Moderating Roles of Anger and Self-Control in an Indonesian Context-Reference-Cited by-同舟云学术

Two Cooks Spoil the Broth: Destructive Outcomes of Supervisor and Customer Mistreatment in Mediating-Moderating Roles of Anger and Self-Control in an Indonesian Context

Published:2022-07-18 Issue: Volume: Page:
ISSN:0892-7545
Container-title:Employee Responsibilities and Rights Journal
language:en
Short-container-title:Employ Respons Rights J

Author:

Kashif Muhammad^ORCID,Handoko Indria^ORCID,Lamichhane Roshee

Publisher

Springer Science and Business Media LLC

Subject

Organizational Behavior and Human Resource Management,Human Factors and Ergonomics

Link

https://link.springer.com/content/pdf/10.1007/s10672-022-09419-0.pdf

Reference82 articles.

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2. Al-Hawari, M. A., Bani-Melhem, S., & Quratulain, S. (2019). Do frontline employees cope effectively with abusive supervision and customer incivility? Testing the effect of employee resilience. Journal of Business and Psychology, 1–18.

3. Al-Hawari, M. A., Bani-Melhem, S., & Quratulain, S. (2020). Do frontline employees cope effectively with abusive supervision and customer incivility? Testing the effect of employee resilience. Journal of Business and Psychology, 35(2), 223–240.

4. Arasli, H., Hejraty Namin, B., & Abubakar, A. M. (2018). Workplace incivility as a moderator of the relationships between polychronicity and job outcomes. International Journal of Contemporary Hospitality Management, 30(3), 1245–1272.

5. Atwater, L., Kim, K. Y., Witt, A., Latheef, Z., Callison, K., Elkins, T. J., & Zheng, D. (2016). Reactions to abusive supervision: Examining the roles of emotions and gender in the USA. The International Journal of Human Resource Management, 27(16), 1874–1899.

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