1. Aarrevaara, T., Pinheiro, R., & Söderlind, J. (2019). Strategy as dialogue and engagement. In R. Pinheiro, L. Geschwind, H. F. Hassen, & K. Pulkkinen (Eds.), Reforms, organizational change and performance in higher education: A comparative account from the Nordic countries (pp. 211–234). Palgrave Macmillan.
2. Abbadi, L. E., Bouayad, A., & Lamrini, M. (2013). ISO 9001 and the field of higher education: Proposal for an update of the IWA 2 guidelines. Quality Approaches in Higher Education, 4(2), 14–19.
3. Alper, M. (2021). Yükseköğretim alanında yapılan kalite konulu çalışmaların bibliyometrik analizi [A bibliometric analysis of quality studies in higher education as a field] (Unpublished master thesis). Eskisehir Osmangazi University, Turkey.
4. ASQ. (n.d.). W. Edwards Deming’s 14 Points for Total Quality Management. Accessed [29.09.2021]: https://asq.org/quality-resources/total-quality-management/deming-points
5. Athiyaman, A. (1997). Linking student satisfaction and service quality perceptions: The case of university education. European Journal of Marketing, 31(7), 528–540. https://doi.org/10.1108/03090569710176655