Publisher
Springer Science and Business Media LLC
Reference28 articles.
1. Bascur C, Rusu C (2020) Customer experience in retail: a systematic literature review. Appl Sci (Basel, Switzerland) 10(21):7644. https://doi.org/10.3390/app10217644
2. Becker L, Jaakkola E (2020) Customer experience: fundamental premises and implications for research. J Acad Market Sci 48(4):630–648. https://doi.org/10.1007/s11747-019-00718-x
3. Callon M (1986) Some elements of a sociology of translation: domestication of the scallops and the fishermen of St. BrieucBay. In: Law J (ed) Power, action, and belief: a new sociology of knowledge. Routledge, London, pp 196–223
4. De Keyser A, Verleye K, Lemon KN, Keiningham TL, Klaus P (2020) Moving the customer experience field forward: introducing the touchpoints, context, qualities (TCQ) nomenclature. J Serv Res 23(4):433–455. https://doi.org/10.1177/1094670520928390
5. Flacandji M, Krey N (2020) Remembering shopping experiences: the shopping experience memory scale. J Bus Res 107:279–289. https://doi.org/10.1016/j.jbusres.2018.10.039