Increasing the Value of XAI for Users: A Psychological Perspective

Author:

Hoffman Robert R.ORCID,Miller Timothy,Klein Gary,Mueller Shane T.,Clancey William J.

Abstract

AbstractThis paper summarizes the psychological insights and related design challenges that have emerged in the field of Explainable AI (XAI). This summary is organized as a set of principles, some of which have recently been instantiated in XAI research. The primary aspects of implementation to which the principles refer are the design and evaluation stages of XAI system development, that is, principles concerning the design of explanations and the design of experiments for evaluating the performance of XAI systems. The principles can serve as guidance, to ensure that AI systems are human-centered and effectively assist people in solving difficult problems.

Funder

711th Human Performance Wing

Australian Research Council

Publisher

Springer Science and Business Media LLC

Subject

Artificial Intelligence

Reference83 articles.

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