Opportunities, challenges, and benefits of AI innovation in government services: a review

Abstract

AbstractArtificial intelligence (AI) has emerged as an excellent tool across multiple industries and holds great promise for the government, society, and economy. However, the absence of a distinct consensus regarding the definition and scope of artificial intelligence hinders its practical implementation in government settings. This article examines the various methodologies, emphases, and goals within artificial intelligence, emphasizing its ability to enhance human capabilities in critical situations. Considering the present advantages and enhanced productivity brought about by AI adoption in trailblazing government departments, this study explores the possible benefits and limitations of AI usage in the public sector. By looking at the cross-disciplinary difficulties of public AI applications, such as language hurdles and service delays, this study highlights the necessity for a thorough knowledge of the risks, impediments, and incentives of employing AI for government services. The study hopes to provide insight into AI research's ultimate aims, including object manipulation, natural language processing, and reasoning. This study emphasizes the potential for greater productivity, simplified procedures, and reduced obligations by analyzing the pros and cons of using AI in the public sector. Further, organizational theory is considered a tool for figuring out how to deal with challenges and maximize possibilities associated with AI deployment. The theory is used as the conceptual framework to understand the benefits, opportunities, and challenges involved in using AI when providing government services. The results of this research help us better understand how AI may revolutionize public service delivery by stimulating new ideas and improving efficiency. This study covers critical questions about organizational theory's role in improving government AI adoption, the challenges governments have in adopting AI, and the potential benefits AI might offer public service delivery. The research recommends a strategic approach to AI adoption in the public sector, considering organizational, ethical, and societal implications while recognizing the possibility of AI's transformative impacts on governments' service provision.