SINIS: A Method to Select Indicators for IT Services

Author:

Trinkenreich Bianca,Santos Gleison,Barcellos Monalessa Perini

Publisher

Springer International Publishing

Reference21 articles.

1. Basili, V., Trendowicz, A., Kowalczyk, M., Heidrich, J., Heidrich, J., Seaman, C., Münch, J., Münch, J., Rombach, D.: Aligning organizations through measurement - the GQM + Strategies approach. The Fraunhofer IESE Series on Software and Systems Engineering, p. 225. Springer, Cham (2005). ISBN 978-3-319-05046-1

2. Basili, V., Lampasona, C., Ramírez, A.: Aligning corporate and IT goals and strategies in the oil and gas industry. In: 14th International Conference Product-Focused Software Process Improvement (PROFES), Paphos, Cyprus, vol. 7983, pp. 184–198 (2013)

3. Forrester, E., Buteau, B., Shrum, S.: CMMI for services, guidelines for superior service. CMMI-SVC Version 1.3 – SEI, 2nd edn. Addison-Wesley Professional, Boston (2010)

4. ISACA “COBIT 5 – Control Objectives Management Guidelines Maturity Models: A Business Framework for the Governance and Management of Enterprise IT. Information Systems Audit and Control. Association, USA (2012)

5. Kaneko, T., Katahira, M., Miyamoto, Y., Kowalczyk, M.: Application of GQM + Strategies in the Japanese Space Industry. In: 21st International Workshop on Software Measurement (IWSM), Nara, Japan, pp. 221–226 (2011)

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1. Organizing Empirical Studies as Learning Iterations in Design Science Research Projects;Proceedings of the XXI Brazilian Symposium on Software Quality;2022-11-07

2. Using SINIS and GQM+Strategies to Align Organizational Goals and Service Level Agreement Indicators;Proceedings of the 17th Brazilian Symposium on Software Quality;2018-10-17

3. SINIS: A GQM+Strategies-based approach for identifying goals, strategies and indicators for IT services;Information and Software Technology;2018-08

4. Applying the ISO/IEC 25010 Quality Models to Software Product;Communications in Computer and Information Science;2018

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