Simulation Model and Optimal Design for Call Center Staffing Problems
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Publisher
Springer International Publishing
Link
http://link.springer.com/content/pdf/10.1007/978-3-319-48490-7_13
Reference8 articles.
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3. Kwan, S.K., Davis, M.M., Greenwood, A.G.: A simulation model for determining variable worker requirements in a service operation with time-dependent customer demand. Queueing Syst. 3, 265–276 (1988)
4. Altiok, T., Melamed, B.: Simulation Modeling and Analysis with ARENA. Academic Press, Burlington (2010)
5. Atlason, J., Epelman, M.A.: Call center staffing with simulation and cutting plane methods. Ann. Oper. Res. 127, 333–358 (2004)
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