A Logarithmic Safety Staffing Rule for Contact Centers with Call Blending
Author:
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Subject
Management Science and Operations Research,Strategy and Management
Link
https://pubsonline.informs.org/doi/pdf/10.1287/mnsc.2014.2019
Reference31 articles.
1. The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research
2. Extreme value theory for a class of discrete distributions with applications to some stochastic processes
3. When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance
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5. Contact Centers with a Call-Back Option and Real-Time Delay Information
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