Towards Real-Time Customer Satisfaction Prediction Model for Mobile Internet Networks

Author:

Yusuf-Asaju Ayisat W.,Dahalin Zulkhairi B.,Ta’a Azman

Publisher

Springer International Publishing

Reference17 articles.

1. Le Callet, P., Möller, S., Perkis, A.: Qualinet White Paper on Definitions of Quality of Experience Output version of the Dagstuhl seminar 1218. 12 June 2012. http://www.qualinet.eu/images/stories/whitepaper_v1.1_dagstuhl_output_corrected.pdf

2. Ibarrola, E., Liberal, F., Ferro, A.: Quality of service management for ISPs: a model and implementation methodology based on the ITU-T recommendation E.802 framework. IEEE Communications Magazine, pp. 146–153 (2010)

3. Tsolkas, D., Liotou, E., Passas, N., Merakos, L.: A survey on parametric QoE estimation for popular services. J. Netw. Comput. Appl. 77(1), 1–17 (2017)

4. Demirbilek, E., Gregoire, J.-C.: Towards reduced reference parametric models for estimating audio-visual quality in multimedia services. In: IEEE International Conference on Communications (ICC), Kuala Lumpur (2016)

5. Hoßfeld, T., Heegaard, P.E., Varela, M., Moller, S.: QoE beyond the MOS: an in-depth look at QoE via better metrics and their relation to MOS. Qual. User Exp. 1(2), 1–23 (2016)

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