A Framework for Improving User Engagement in Social BPM
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Springer International Publishing
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http://link.springer.com/content/pdf/10.1007/978-3-319-74030-0_30
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1. A conceptual ontological framework for managing the social business process to enhance customer experience;Knowledge and Process Management;2020-09-06
2. Social Business Process Management (SBPM);Business Process Management Workshops;2019
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