A conceptual ontological framework for managing the social business process to enhance customer experience
Author:
Affiliation:
1. Faculty of Commerce and Business Administration Helwan University Cairo Egypt
2. Faculty of Computers and Artificial Intelligence Helwan University Cairo Egypt
Publisher
Wiley
Subject
Management of Technology and Innovation,Strategy and Management
Link
https://onlinelibrary.wiley.com/doi/pdf/10.1002/kpm.1652
Reference25 articles.
1. A Conceptual Framework for Social Business Process Management
2. Key factors that improve knowledge-intensive business processes which lead to competitive advantage
3. The Emergence of Knowledge Management
4. Brambilla M. Fraternali P. &Vaca C.(2011).BPMN and design patterns for engineering social BPM solutions. In International Conference on Business Process Management 2011 Aug 29 (pp. 219‐230). Springer Berlin Heidelberg.
5. An architecture and guiding framework for the social enterprise;Burégio V.;IEEE Internet Computing,2015
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