Author:
Upadhyay Soumya,Powers Thomas L.
Publisher
Springer International Publishing
Reference60 articles.
1. Adelman, M. B., & Ahuvia, A. C. (1995). Social support in the service sector: The antecedents, processes, and outcomes of social support in an introductory service. Journal of Business Research, 32(3), 273–282.
2. Adelman, M. B., Ahuvia, A., & Goodwin, C. (1994). Beyond smiling: Social support and service quality. In Service quality: New directions in theory and practice (pp. 139–171).
3. Aghamolaei, T., Eftekhaari, T. E., Rafati, S., Kahnouji, K., Ahangari, S., Shahrzad, M. E., et al. (2014). Service quality assessment of a referral hospital in Southern Iran with SERVQUAL technique: Patients’ perspective. BMC Health Services Research, 14(1), 322.
4. Anderson, E. W. (1998). Customer satisfaction and word of mouth. Journal of Service Research, 1(1), 5–17.
5. Anderson, E. W., & Mittal, V. (2000). Strengthening the satisfaction-profit chain. Journal of Service Research, 3(2), 107–120.
Cited by
2 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献