The effect of patient satisfaction with academic hospitals on their loyalty-Reference-Cited by-同舟云学术

The effect of patient satisfaction with academic hospitals on their loyalty

Published:2018-10-15 Issue:1 Volume:34 Page:
ISSN:0749-6753
Container-title:The International Journal of Health Planning and Management
language:en
Short-container-title:Int J Health Plann Mgmt

Author:

Rostami Mina¹,Ahmadian Leila²^ORCID,Jahani Yunes³,Niknafs Aliakbar⁴

Affiliation:

1. Department of Health Information Sciences, Faculty of Management and Medical Information SciencesKerman University of Medical Sciences Kerman Iran

2. Medical Informatics Research Center, Institute for Futures Studies in HealthKerman University of Medical Sciences Kerman Iran

3. Modeling in Health Research Center, Institute for Futures Studies in HealthKerman University of Medical Sciences Kerman Iran

4. Department of Computer EngineeringShahid Bahonar University of Kerman Kerman Iran

Funder

Kerman University of Medical Sciences

Publisher

Wiley

Subject

Health Policy

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1002/hpm.2685

Reference27 articles.

1. The Relationship Between the Customer Relationship Management and Patients’ Loyalty to Hospitals

2. Service quality perceptions and patient satisfaction: a study of hospitals in a developing country

3. A purchase-based market segmentation methodology

4. The mediating effect of patient satisfaction in the patients' perceptions of healthcare quality‐patient trust relationship;Alrubaiee L;Int J Mktg Stud,2011

5. Identifying patients in target customer segments using a two-stage clustering-classification approach: A hospital-based assessment

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